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How can I do if I cannot receive the products after I properly settled the payment?
Will the products be out-of-stock?
How about the quality of the products I buy here?
Can I cancel the order after I submit the order?
I do not live in Hong Kong. When can I receive my product after I submit the order?
Can I get extra discount if my purchase is bulky?
Do we need to pay any fee for shippment?
I live in Hong Kong. How long can I receive my products after I submit the order?
What can I do if the product is damage during shipping process?
Can I pay through Paypal, Credit Card or Bank Deposit?
Can I get any warranty service from Small Tiger Online Shopping Mall Ltd?


How can I do if I cannot receive the products after I properly settled the payment?
If you have properly settled the payment but you cannot receive the products, there must be something wrong. Contact our service center immediately via phone, e-mail or fax. We will fix the problem for your as soon as possible.

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Will the products be out-of-stock?
Our company will frequently update our website so that the information is most updated. In genreral, out-of-stock will not happen.

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How about the quality of the products I buy here?
We make sure that all the products we sold are in superior quality. All the products are brand new product. We will seriously check the quality of the products before we actually ship out.

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Can I cancel the order after I submit the order?
Before you settle the payment of the products you bought, you can cancel the order whenever you like. However, notice that if you cancel your order too frequent, we may black-list you and you no longer be able to purchase things from our website. After you settle your payment, you still can cancel you order. However, administrative fee for $50 will be charged.

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I do not live in Hong Kong. When can I receive my product after I submit the order?
For chinese and international customers, as our delivery zone does not cover so wide, we are only able to deliever the products to you by UPS. You do not need to pay any portion of the delivery charge. However, before we mail the product, you should settle the payment first by mailing us a personal check first. In general, the whole process will take for about 2-4 weeks, depending on the destination.

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Can I get extra discount if my purchase is bulky?
Due to the economics of scale of transportation and sale, if the purchase is bulky, you can get extra discount. In general, you can get extra discount if you purchase more than 10 products in the SAME order. For detail, you can refer to the scale below. -11 to 20: 10% off -20 to 30: 15% off -30 or more: 20% off

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Do we need to pay any fee for shippment?
No, buyers do not need to pay for any fee for shippment. They just need to pay the price of the products that listed on the web page.

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I live in Hong Kong. How long can I receive my products after I submit the order?
We own our own delievery team in Hong Kong and we will deliver our product as soon as possible after we receive your order and the payment is settled properly. In general, it last for 3-4 days for the whole process to complete. In case there is any problem, you can e-mail us or phone at 12345678.

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What can I do if the product is damage during shipping process?
We will seriously check the quality of our products twice before shipping out the products. However, our company will bear the risk of damage of product during delivery. Any damage product can be mailed back for renewal.

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Can I pay through Paypal, Credit Card or Bank Deposit?
No, due to administative problem, payments through Paypal, cedit card and bank deposit are generally not acceptable. For Hong Kong buyer, you have to settle the payment by cash as soon as the products are delievered to your home address. For chinese and international buyers, you should mail a personal check to 15/F, Tai Ming Tower, Queen's Road, Hong Kong.

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Can I get any warranty service from Small Tiger Online Shopping Mall Ltd?
No, we don not provide any kind of warranty services to customers. Customers should contact their product manufacturers for any warranty services.

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Last Updated: 15 Apr 2008 12:15:26 PDT home  |  about  |  terms  |  contact
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